Terms & Conditions

Thank you for visiting our website.

For your information, the following are our conditions of business:

1. Our service is strictly for trade only. We do not supply direct to the public.
2. Due to our extensive and continually changing range of products, we do not have a catalogue or price list.
3. New customer first order is on a pro-forma basis.
4. Export customers must provide us with full details of their own UK shipping agent for distribution.
5. EU customers must provide their VAT number.
6. CIMC reserves the right to refuse to supply any customer at any time, for any reason, in our sole discretion. All orders are subject to availability and CIMC reserves the right to refuse orders from customers.

From 1 February 2021 all customers are required to provide an Economic Operators Registration and Identification (EORI) number in order for us to process your shipment. We cannot process your shipment without this. An EORI number can be obtained by all customers, whether you are VAT registered or not.
Deliveries to the Republic of Ireland will now be treated as an export shipment from the United Kingdom
You, as the customer, will now be treating shipments from CIMC Home as an import into the Republic of Ireland and will therefore be responsible for all costs related to your shipment, including but not limited to all import duties, tariffs, taxes,administration costs and VAT.

Our shipping agent, Caledonian Logistic, will be responsible for delivering your goods to you and will arrange for their clearing agent get your goods through customs correctly. Caledonian will contact you to advise of the duty and import VAT required to be paid with a link to the government website to make this payment. For their administration costs, there are two charges which will be applied here, one for exporting the goods and one for importing the goods. CIMC will absorb the costs associated with export administration and there is an import charge of £40 which Caledonian will charge back to CIMC and we will pass this cost to you as a separate invoice.

If the unlikely situation occurs that you, the customer, are unable to clear your goods or accept your goods after they have been dispatched, then you will be liable for any storage and/or any costs associated with returning goods back to CIMC Home as per our normal terms and conditions.

The costs for goods being returned back to CIMC are as follows:
£30 Per pallet or £10 Per Box, plus a further 20% restocking charge.

From 1 February 2021 all customers are required to provide an Economic Operators Registration and Identification (EORI) number in order for us to process your order. We cannot process your order without this. The EORI number will start with XI. An EORI number can be obtained by all customers, whether you are VAT registered or not.

Due to a technical glitch on the website some of our prices are displaying incorrectly. If you purchase a product from us and an incorrect price is shown, we will contact you before processing, as any incorrect prices will not be valid. Thank you for your understanding!

CIMC Ltd reserves the right to change product prices or shipping costs at any time, including but not limited to, price increases and surcharges, if required. Price changes for any reason, including but not limited to shipping/delivery costs, take effect immediately upon notice which can be delivered by any means, including but not limited to, mailers, the CIMC website, any other marketing platforms, emails, company terms and conditions, invoices and order confirmations.In the event of a price change, this price change will also apply to any items on pre-order or backorder which are on the system but have not yet been delivered.

Welcome to our website. If you continue to browse and use this website, or choose to purchase from us, you are agreeing to comply with and be bound by our terms and conditions of use, our privacy policy, returns policy, and any other policy which we may implement from time to time, which will together govern Ceramic Import and Manufacturing Company Limited’s relationship with you.
If you disagree with any part of these terms and conditions, please do not use our website. The term 'CIMC' or 'us' or 'we' refers to the owner of the website whose registered office is Mitchelston Industrial Estate, Mitchelston Drive, Kirkcaldy, KY1 3LX. Our company registration number is SC113315 (Scotland). The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
   
2. All weights, dimensions and finishes are approximate, some of our products are hand finished, the product you recieve may vary slightly from what is shown on the website.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
8. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Please read the following terms and conditions for using our Images:

As a CIMC Customer you may request the use of our images for your own marketing and selling purposes from here. CIMC reserves the right to deny any request to use Images for any purpose at any time. Any failure to adhere to the conditions below automatically voids any rights to use our product images:-

1. Images may not be used for any illegal, derogatory, libellous or otherwise damaging or misleading purpose. You may not create or otherwise devise a method, link or system to avoid these requirements and still use the images. Such abuses will be considered as a violation of our terms.
2. You may not download, copy or use any picture with a person in it without first obtaining specific permission for each image you wish to use.
3. The Images are not to be used to physically copy the designs of our products for any reason including manufacturing or modelling.
4. These images are to be used as supplied only. If you have not received explicit approval from CIMC Home to use our images online you will be in breach of these terms if you use them online on any platform (including, but not limited to any website, e-bay, Amazon, any type of digital marketing or social media)
5. These images are also not to be used in education or part of education of any kind.
6. These images are not to be used as decoration in media you create or have created on your behalf.
7. These images are not to be used in whole or part to make another separate image.
8. You do not have the right to give these images away to a 3rd party or to give permission for the use of these images to a 3rd party.
9. Anyone found to be breaching the above terms will have their account blocked/closed immediately (24 hours will be given to rectify)
10. You may not directly download images from www.cimchome.com to use for any marketing or selling purpose.

CIMC reserve the right to revoke your right to use these images at any time without notice. If we do revoke your rights to use our images we will contact you to informing you and you will have 1 week to remove all images from your system.
CIMC reserves the right to change these terms and conditions from time to time without notice to you and the changes will take place on the day they are posted.

As a CIMC Customer you only have permission to sell our products on your own website. You do not have permission to sell our products on 3rd party sites.

Please read the following terms and conditions for selling our products online:

1. CIMC products are not to be listed for sale on any third party marketplace such as eBay, Amazon or any others without the prior consent of CIMC. We only allow a very limited number of customers to sell on these platforms. If you wish to be considered for selling on 3 rd party platforms please email online@cimc-lighting.co.uk to apply for permission.If permission is granted to sell CIMC products on a third party marketplace the products may not be offered for sale by any form of auction. Sellers must be registered as a business with the marketplace and clearly display the registered name of the seller.
2. CIMC products are not to be listed for sale on any social media sites. Products may be promoted or marketed through social media with imagery only. Customers who trade from social media sites will have trading rights removed.
3. You may not use our company name “CIMC” or brand name “CIMC Home” when using Internet marketing or selling tools. Our name or Brand name should not be visible anywhere on your website.
4. You may not use our product item codes when using Internet marketing or selling tools. Our product code should not be visible anywhere on your website.
5. You may not use any of our range names e.g. “Manhattan”, “Gatsby” etc when using internet marketing or selling tools. Our range names should not be visible anywhere on your website.
6. You may not use our barcodes when using Internet marketing or selling tools. Our barcode should not be visible anywhere on your website.
7. You may use our product images as per our “Terms of Use: Using Product Images form CIMC. If any of the above terms are breached then image rights will be removed immediately.
   *If you are using your own images, they must present our product to a high standard to our satisfaction.”
8. Whilst we ensure that goods are packed suitably for delivery on pallets, CIMC packaging is not suitable to send directly to consumers. We require that all goods are inspected prior to sending out to your customers and additional packaging added as required. CIMC are only liable for goods delivered to your premises.
9. It is our requirement to meet with the Code of Practice for Traders as given from the D.T.I. Consumer and Competitions Policy Directorate.
   We recommend a SSP guide for all our ranges at 2.3 x lowest ticket price. The minimum suggested selling prices are intended as a guideline only and should not be used in any form of marketing. The SSP should not be displayed with the selling price or product. If products are purchased at a reduced price when we run any form of promotion the SSP guide is reduced pro-rata.
10. Breach of Terms – Any customers found to be in breach of any of the above terms and conditions will have there account put on to an immediate stop. They will be given a timescale to rectify any breach and once approved, their account facilities will be reinstated. Any customer repeatedly offended will have their account permanently closed. CIMC reserves the right to change these terms and conditions from time to time without notice to you and the changes will take place on the day they are posted.
11. CIMC Home can currently only permit a limited number of customers to retail CIMC Home products online. Registrations from customers without retail premises or an official business website may be declined.

This website and its content is copyright of CIMC- © CIMC Ltd 2011. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content.Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Here at CIMC we understand that sometimes there is a need to return goods. Customer satisfaction is very important to us and we endeavour to resolve any issues brought to our attention by our customers. Please click here to view our Returns Policy.

To view our product disclaimer please click here.

To view our product care please click here.