Live Chat Software
Login

FAQ's


Q: How do I apply for an account?

A: Please complete the registration form on our website: Register for a trade account

 

Q: What happens next?

A: We will check the details you have provided for the following: 
   1. Proof of trading - As a trade-only supplier, CIMC require valid proof of trading to allow customers to place orders on our website. 
   2. Location check - we will check the location of your business to ensure there is no conflict with any existing customers. 

 

Q: Why can't I see any prices after I log into the site?

A: Your account has not been activated yet. Someone will contact you soon to get proof of trading from you.

 

Q: I am having trouble logging in, it won't accept my password.

A: You can reset your password by clicking this link [RESET PASWORD]. If you still have problems logging into the site please call us on 0116 287 5288 and we will reset your password over the phone and ensure you can access the site.

 

Q: Do you have a minimum order?

A: There is no minimum order.  Carriage is free for orders over £450 excluding VAT to mainland UK and there is a delivery charge of £30 (£45 for Ireland) for orders under this. For more info, please see our Shipping Information HERE

 

Q: Can I sell your products online?

A: As a CIMC Customer you have permission to sell our products on your own website. CIMC products must not be listed on third party marketplace such as eBay or Amazon without the prior consent of CIMC. Please see our Terms and Conditions for more information. 

 

 Q: Can I use your images?


A: Yes, to capture an image from CIMC website, follow these steps:

    1. Click and hold (Mac) or right mouse click (PC) on on of the images below until a dialog box appears.

    2. If you are using Internet Explorer, select "Download image to disk." If you are using Netscape, select "Save this image as."

    3. A box pops up asking you where you want to save the image to. Navigate to the folder in which you want to keep your images.

    4. In the "Save image as" box, change the name of the picture to the name you have chosen.

    5. If you are working on a Mac, also make sure that the name you choose ends in .jpg (if you are using a PC it will automatically insert this extension for you).

    6. Click on the "save" button.