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FAQ's

 

How do I apply for an account?

1. Please complete the registration form on our website

2. You will need to provide proof of trading; we accept the following as proof of trading

- Current supplier invoice (with your business name & address visible)

- Business lease agreement

- Website/ Portfolio

3. Once we have received your application we will carry out checks to verify your business including the location and that all goods purchased will be used commercially or for business use only. 

4. If we require further information from you regarding your application, we will contact you via email.

 

Please note: it can take up to 3-4 working days to process an application

Some of the checks we verify are your location, we will check your business is not located within close proximity of any current established customers and that road access is suitable for an HGV. We will not deliver to a residential address. If you are an online business we will review your website to look at current products, style, and layout to check that our products will fit in with your offerings. We will also check your website details match the details provided on your application form.

 

Why does it say ‘my account is not activated’?

 If you are a new customer who has just applied for an account, we will need to carry out all of the above checks before we can activate an account.

 

I can’t access my account, how do I reset my password?

You can reset your password by clicking here. If you still have problems logging into the site please call us on 0116 287 5288 and we will reset your password over the phone and ensure you can access the site.

 

Can I sell your products online?

1. You will need to be approved to sell our products online by our management team. If you wish to sell our products online you can email sales@cimc-lighting.co.uk to request an approval form.

2. If approved, you will be allowed to add our products and images to your website however must adhere to the terms and conditions stated in our image use terms and online selling policy.

3. We do not allow the sale of our goods on any social media or third party sites such as eBay or Amazon.

4. Customers found in breach of any of the terms and conditions set out in our image use terms and online selling policy will have their account suspended.

 

How can I access your images?

1. You will need to need to be approved by our management team to have access to our images. To apply for access please download our pre-approval form here and once completed email this to sales@cimc-lighting.co.uk 

2. If approved you will be allowed to use our product images however must adhere to the terms and conditions stated in our image use terms.

 

Do you supply online only businesses?

1. We supply only a limited number of online only businesses who work very closely with CIMC ensuring they positively promote and sell our products.

2. We welcome applications from online only businesses however we do have a meticulous selection process.

 

What is your minimum spend amount?

We do not have a minimum spend amount. All orders above £500.00 (ex VAT) will be delivered free to the UK Mainland and Ireland (Orders below £500.00 will be charged £30.00 delivery to UK Mainland and £45.00 to Ireland)

 

Delivery prices & lead times

Our delivery lead times are 7 - 10 working days after cleared payment All orders above £500.00 (ex VAT) will be delivered free to the UK Mainland and Ireland (Orders below £500.00 will be charged £30.00 delivery to UK Mainland and £45.00 to Ireland)

2 Man deliveries

Large and heavy items will be delivered by our 2 man delivery service. Lead times for the UK Mainland and Ireland are 10 – 21 days after cleared payment 

For International deliveries

We will deliver to your elected UK based shipper for free on orders above £500.00. Orders below this will be charged £30.00 delivery.

 

Can I collect my orders?

Unfortunately, we are unable to offer a collection service

 

Do you offer credit terms?

Yes, we can offer credit terms. You can apply for a credit account via ‘my account dashboard’ or by downloading our application form here. Once completed please email this to accounts@cimc-lighting.co.uk (credit account acceptance is subject to status)

 

What is your returns policy?

We understand that for any reason there may be a time that you will need to return an item. For any returns, you will need to fill out our new claims form within 5 days of receipt of goods. For more information on our returns policy please click here

 

What if I don’t like the products once I have received them?

We do not offer a sale or return service. However, if there is a circumstance where nonfaulty goods need to be returned we will charge a 20% restocking charge and if items are to be collected by our couriers the charges are £30 per pallet and £10 per carton + vat.

 

Can I visit your showroom?

1. Yes, our showroom is based in Leicester. A visit to our showroom is the best way to view all our latest products which are all displayed in an inspirational style. You’ll also be able to place an order with us, see first-hand the true beauty and quality of our products too.

2. Our showroom is open to registered customers only and all visits are by appointment only. To visit, please call us on 0116 287 5288 to check availability and opening times.

 

Are all your products online in stock?

The majority of all listed products are in stock. All our stock levels are displayed by the product and where possible the date of the next shipment is also listed.

 

Will all out of stock items be re-stocked?

Most of our core lines will be re-ordered and next shipment date will be visible on the product listing page. However as the interior fashion market is constantly changing, you’ll find that some of our products will be seasonal products only, therefore, we will not re-order them. We bring in new product launches every season therefore we will be happy to find an alternate product selection for you.

 

Do you provide a stock feed file?

1. You will need to need to be approved by our management team to have access to our stock feed file. To apply for access please fill in the form here and once completed please email this to sales@cimc-lighting.co.uk

2. If approved you will be allowed access to our stock feed however must adhere to the terms and conditions stated in our stock feed: terms of use.

 

For any further queries, you can contact us on online@cimc-lighting.co.uk or alternatively call us on 0116 287 5288