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Returns Policy

RETURNS INFORMATION

Here at CIMC we understand that sometimes there is a need to return goods.  Customer satisfaction is very important to us and we endeavor to resolve any issues brought to our attention by our customers

CUSTOMERS ARE REQUESTED TO CHECK ALL ITEMS WITHIN 5 DAYS, INCLUDING ALL ITEMS THAT ARE TO BE SHIPPED TO YOUR CUSTOMERS, AS WE WILL NOT ACCEPT ANY DAMAGES ONCE GOODS HAVE BEEN SHIPPED FROM YOUR PREMISES.

If you wish to return items that were supplied to you by CIMC, please take the following actions in collaboration with CIMC to help us resolve the situation.

  1. 1. Notify CIMC of any damaged, faulty or missing items by sending an email to queries@cimc-lighting.co.uk within 5 days of receipt of goods.  Claims that are reported after this period will not be accepted.
  2. 2. For all claims please fill in the form at the bottom of this policy.  All information required must be provided as claims with missing information will not be processed.
  3. 3. To process the claim we require PO / Order number which can be located on the outer packaging or labelled on back / underneath of the item. Please see images below for reference.
    (CREDIT WILL NOT BE PROCESSED WITHOUT THIS INFORMATION)
Packaging example photos
  1. 4. To process a claim we require full and close up image(s) of faulty or damaged part(s) of the item. Please see images below for reference (CREDIT WILL NOT BE PROCESSED WITHOUT THIS INFORMATION)
  1. 5. Where the defect or damage is easily repairable, we will take reasonable opportunity to repair the defected or damaged items.
  2. 6. If we cannot repair items we will, where appropriate, offer a reasonable discount for items that are still saleable. As a trading partner we do require you as a customer, to accept a reasonable discount to allow you to sell the product at a discounted price to your customer.
  3. 7. We do not of offer a sale or return service. However, if there is a circumstance where non faulty goods need to be returned we will charge a 20% restocking charge and if items are to be collected by our couriers the charges are £30 per pallet and £10 per carton + vat.
  4. 8. A credit note will be applied to your CIMC account on approval of your claim.
  5. 9. For goods that do require collection, a credit note will be applied back to your CIMC account on receipt of goods to our warehouse. Please be advised goods must be in their original packaging, as only goods in original packaging will be credited.
  6. 10. Only goods on the original claims will be credited. Any extra goods returned without prior authorization will not be credited.
  7. 11. We will not issue a credit if goods have incurred further damage due to incorrect packaging
  8. 12. All failed collections will also incur a recollection charge of £30 per pallet or £10 per carton + vat.
  9. 13. We will send replacements wherever possible subject to stock availability and the nature of the product. Replacements will only be shipped once we receive the damaged/faulty goods.IF YOU REQUIRE REPLACEMENTS BEFORE COLLECTION THEN A PAYMENT WILL BE REQUIRED FOR PROFORMA CUSTOMERS.
  10. 14. Once received CIMC will review the claim and aim to resolve it within 7-10 working days from receipt given we have received all required information. DURING BUSIER PERIODS THIS MAY TAKE LONGER

 

CONTACT US

Contact the CIMC team Monday to Friday 9.30am until 13.30pm

You will have the option to leave a message outside these times and we will return your call on the next working day.

 

Phone number:          0116 287 5288 enter option 6
Email Address:           queries@cimc-lighting.co.uk
Address:                      1 Foxholes Road, Leicester, LE3 1TH