Live Chat Software
Login

SHIPPING INFORMATION

 

We’re continuing to work on making our delivery services as flexible as possible to ensure we can get our products out to you as fast as we can. Our delivery is available five days a week (Monday to Friday) and we reassure all our customers, with the fragility of some of our products, we take extra special care in the packing of our products to ensure they arrive to you in great condition.

There is no minimum order value for our trade customers.

Please note, as a trade-only business, CIMC will not deliver to non-business or residential addresses.

 

FREE DELIVERY ON ORDERS OVER £450 for UK MAINLAND

We are delighted to offer Free Shipping to UK Mainland for all orders over £450 ex VAT.  There are some exclusions, please see list* below.

Mainland UK Delivery

 Order Value

 Delivery Costs

 Up to £449

 £30 

 £450 and above

 Free

 

Non-mainland UK and International customers can nominate a UK mainland shipping agent to qualify for the UK mainland Shipping charges. 

Direct Shipping charges will vary. Please feel free to contact us on 0116 287 5288 for details

 

* Northern Ireland & Eire

 Order Value

 Delivery Costs

 Up to £449

 £45 

 £450 and above

 Free 

 

Booking In Deliveries

All deliveries will be booked in by our CIMC Dispatch team prior to the dispatch of any goods. For Ireland our couriers book in when goods reach port.

Deliveries can be made between 09:00 and 17:00 from Monday to Friday.

Deliveries lead time is between 5-7 working days for UK mainland and 7-10 working days for Ireland. All two man deliveries can take up to three weeks.

At the time of booking, please advise the CIMC Dispatch team of any special Shipping requirements, including opening times, loading bay closing times or pedestrian only areas.

 

Timed Shipping Service

We offer a timed shipping service, allowing you to choose a specific time to receive your goods. With this option, a charge is applicable to the buyer for this service that shall be advised at the time of booking.

Failure to Receive Delivery

If the buyer is not available to take in the booked order, or the order needs to be re-directed to another address other than that of booking, a charge of £20 per pallet and £10 per box for non-pallet deliveries will be applicable to the buyer for storage and re-shipping. This will be advised prior to re-shipping by CIMC.

If the buyer cancels an order or refuses delivery once the order leaves our warehouse, we will deduct a 20% restocking charges, £30 per pallet / £10 for box delivery + VAT from the credit against that invoice.

 Delivery Details

The buyer’s premises must allow access to facilitate and manoeuvre an articulated vehicle to within close proximity of the shipping point and all deliveries from CIMC are palletised unless otherwise advised by CIMC Dispatch team when booking in.

Drivers are unaccompanied and may require assistance with unloading. Please be aware that the carrier company’s insurance only covers shipping to your door and does not extend to moving items inside your property and/or offloading pallets. Ensure you have planned ahead to move your goods further into your property.

Customers have a 30-minute unloading period. In the event that the buyer fails to unload goods within 30mins of the arrival at the buyer’s premises, the buyer will incur additional costs.

Whilst we ensure that goods are packed suitably for shipping on pallets, CIMC packaging is not suitable to send directly to consumers. We require that all goods be inspected prior to sending out to your customers and additional packaging added as required. CIMC are only liable for goods delivered to your premises

 

Contact the CIMC team Monday to Friday 9am until 5pm.

Phone number:       01501 740496

Email Address:        dispatch@cimc-lighting.co.uk

Address:                  Murraysgate Industrieal Estate,
                                 Whitburn West Lothian, EH47 0LE

 

….Don’t forget you can use our live chat facility to speak directly to our customer services team throughout the working day.</p